Last Updated: January17, 2018
Information We Collect
A. Information You Provide to Us
Registration Information. When you sign up for a Gogoride account, you give us your name, email address, and phone number. If you decide to sign up for Gogoride using your Facebook account, we will also get basic information from your Facebook profile like your name, gender, profile photo, and Facebook friends.
Payment Method. When you add a credit card or payment method to your Gogoride account, a third party that handles payments for us will receive your card information. To keep your financial data secure, we do not store any credit card information on our servers.
Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.
Payment Information. To make sure Drivers get paid, we keep information about Drivers’ bank routing numbers, tax information, and any other payment information provided by Drivers.
B. Information We Collect When You Use the Gogoride Platform
Location Information. When you open Gogoride.us on your mobile or desktop device, we receive your location. We may also collect the precise location of your device when the application is running in the foreground or background. If you label certain locations, such as “home” and “work,” we receive that information, too.
Your location information is necessary for things like determining drop off and pick up locations, and suggesting destinations based on previous trips. Also, In addition to the reasons described above, Drivers’ location information and distance travelled is necessary for calculating charges and insurance for Gogoride rides.
Usage Information. To help us understand how you use the Gogoride Platform and to help us improve it, we automatically receive information about your interactions with the Gogoride Platform, like the pages or other content you view, your actions within the Gogoride application, and the dates and times of your visits.
Call and Text Information. We work with a third party partner to facilitate phone calls and text messages between Riders and Drivers who have been booked for a ride. We receive information about these communications including the date and time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages. For security purposes, we may also monitor and/or record the contents of phone calls made on the Gogoride Platform, such as those between Riders and Drivers. You will be given notice that your call may be recorded, and by proceeding you agree to allow Gogoride to monitor and/or record your call.
User Feedback. At Gogoride, we want to make sure Users are always enjoying great rides. Riders may rate drivers at the end of every ride.
Information from Cookies and Similar Technologies. We collect information through the use of “cookies”, tracking pixels, and similar technologies to understand how you navigate through the Gogoride Platform and interact with Gogoride advertisements, to learn what content is popular, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the Gogoride Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of the Gogoride Platform.
C. Information We Collect from Third Parties
Third Party Services. If you choose to register for Gogoride or otherwise link your Gogoride account with a third party’s service (such as Facebook), we may receive the same type of information we collect from you (described above) directly from those services.
Third Party Partners. We may receive additional information about you, such as demographic data, payment information, or fraud detection information, from third party partners and combine it with other information that we have about you.
Background Information on Drivers. Gogoride works with third party partners to perform driving record and criminal background checks on Drivers, and we receive information from them such as publicly available information about a Driver’s driving record or criminal history.
How We Use the Information We Collect
We use the information we collect from all Users to:
- For Riders to book Drivers;
- Provide, improve, expand, and promote the Gogoride Platform;;
- Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes;
- Personalize the Gogoride experience for you and your friends and contacts;
- Send you text messages and push notifications;
- Facilitate transactions and payments;
- Provide you with customer support;
- Find and prevent fraud; and
- Respond to trust and safety issues that may arise, including auto incidents,
How We Share the Information We Collect
A. Sharing Between Users
Sharing between Riders and Drivers. Riders and Drivers that have been Booked for a ride are able to get basic information about each other, such as names, photo, ratings, and any information they have added to their Profiles. Drivers see the pick-up location that the Rider has provided. Riders are sent Driver’s vehicle information and real-time GPS location as Driver approaches the pick-up location. Riders’ ratings of Drivers are shared with Drivers on a weekly basis. We de-identify the ratings and feedback, but we can’t rule out that a driver may be able to identify the Rider that provided the rating or feedback.
We help Riders and Drivers communicate with one another to arrange a pickup,. If you report a lost or found item to us, we will seek to connect you with the relevant Rider or Driver, including sharing actual contact information with your permission.
B. Sharing Between Gogoride and Third Parties
API and Integration Partners. If you connect to the Gogoride, Gogoride.us Platform through an integration with a third party service, we may share information about your use of the Gogoride Platform with that third party. We may share your information with our third party partners in order to receive additional information about you. We may also share your information with third party partners to create offers that may be of interest to you.
Third Party Services. The Gogoride Platform may allow you to connect with other websites, products, or services that we don’t have control over. We can’t speak to the privacy practices of these third parties, and we encourage you to read their privacy policies before deciding whether to use their services.
Service Providers. We work with third party service providers to perform services on our behalf, and we may share your information with such service providers to help us provide the Gogoride Platform, including all of the things described in Section 3 above.
Local Partners. We might partner with other Taxi services around so riders can continue to find rides when they need them.
Other Sharing. We may share your information with third parties in the following cases:
- If a government authority requests information and we think disclosure is required or appropriate in order to comply with laws, regulations, or a legal process;
- With law enforcement officials, government authorities, or third parties if we think doing so is necessary to protect the rights, property, or safety of the Gogoride community.
- To comply with a legal requirement or process, including but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures
- If you signed up for a promotion with another User’s referral or promotion code, with your referrer to let them know about your redemption of or qualification for the promotion;
- With our insurance partners to help determine and provide relevant coverage in the event of an incident;
- To provide information about the use of the Gogoride Platform to potential business partners in aggregated or de-identified form that can’t reasonably be used to identify you; and
- Whenever you consent to the sharing.
Text Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Gogoride Platform (such as receiving a notification that your ride has arrived).
Profile Information. While your name will always be shared with Drivers you can delete any additional information that you added to your Profile at any time if you don’t want Drivers and Gogoride to see it. Riders will always be able to see Drivers’ names, rating, profile photos, and vehicle information.
Location Information. While you can prevent your device from sharing location information at any time through your Device’s operating system settings, Rider and Driver location is essential to the Gogoride and without it we can’t provide our services to you.
Data Security. We are committed to protecting the data of the Gogoride users. Even though we take reasonable precautions to protect your data, no security measures can be 100% secure, and we cannot guarantee the security of your data.
Children’s Privacy. Gogoride is not directed to children, and we don’t knowingly collect personal information from children under 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us via E-mail